ATG/E-commerce Business Analyst

Location: Basking Ridge
Posted on: November 2, 2024

Job Description:

Mastech is a growing company dedicated to innovation and teamwork. We are currently seeking a ATG/E-commerce Business Analyst for our client in the Telecom domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Basking Ridge, NJ/ ZIP: 07920

Compensation: Open

Role: ATG/E-commerce Business Analyst

Role Description: The ATG/E-commerce Business Analyst would need to have at least 4 years of experience.

Years of Experience Needed

- 4 or more years of hands-on experience managing ATG/ Endeca, 4 or more years working in digital commerce with a strong understanding of eCommerce concepts, 2 or more years of usability experience.

Responsibilities:

- Understand the business capabilities of ATG and Endeca to provide digital functionality and technology expertise in support of business-side design and implementation using ATG and Endeca applications (Oracle Commerce).

- Monitor system implementation ensuring customer usability and adherence to company standards.

- Lead, conduct and facilitate cross-organization meetings with business users and information technology personnel directed at obtaining solutions to system and business problems.

- Validate the high-level design and detailed design of components involved in a ATG releases.

- Partner with IT in effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for ATG e-commerce migration related release initiatives.

- Lead ATG content and catalog management within learn and shop/order flows using Oracle Commerce BCC and ACC, including ATG product catalog updates and maintenance, ATG profile and segment creation and management, and ATG promotion creation and management.

- In addition, the client Digital Experience Manager will represent the online .com team in consumer requirement gathering sessions (RGS) for products and promotions:

- Provide complete requirements for changes products, bundles, and offers.

- Document online ordering requirement specifications via detailed mockups.

- Provide training material on site changes and enhancements to online customer service teams.

- Ensure appropriate metrics tagging is tested and in-place with each launch.

- Work all issues through to resolution.

In short, the client Digital Experience Manager is responsible for driving to completion the end-to-end work request process from requirements inception to production launch including testing pre- and post- production.

He/she will also:

- Collaborate with Legal, Usability, Design, IT, UI and Testing teams as necessary to provide the best customer experience for all products and promotions.

- Provide quick turnaround time on root cause analysis and resolution of executive escalation issues.

Required Experience and Skills:

- Bachelor?s Degree.

- 4 or more years of hands-on experience managing ATG/Endeca business tools (B2C, B2B, scenarios, promotions, targeters, BCC, ACC, merchandising, etc.).

- 4 or more years successfully writing and implementing detailed business requirements.

- 4 or more years working in digital commerce with a strong understanding of eCommerce concepts.

- 2 or more years of usability experience.

- Ability to coordinate multiple projects with interrelated technology issues.

- Ability to forge strong relationships with both IT organizations (web, ops, development, etc.) and business (PLM, Marketing, Metrics, Legal, Testing, etc.) teams.

- Ability to understand and navigate the back-end IT processes and information.

- Demonstrated team player and leader who can effectively handle multiple priorities simultaneously.

Desired Experience and Skills:

- Extensive knowledge of Client products, bundles and promotions.

- Certified Usability Analyst.

- Site Catalyst experience.

- Vendor Management experience.

Education: Bachelor?s Degree

Experience: Minimum 4+ years

Relocation: No, this position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Ratheesh

Recruiter Phone: 877 884 8834 (Ext: 4042)

We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

EOE

Keywords: , West New York , ATG/E-commerce Business Analyst, IT / Software / Systems , Basking Ridge, New Jersey